Typically outsourcing can be defined as the "transfer of recurring activities, and certain decision rights over elements of those activities, to an outside service provider for a set period time".
Outsourcing redefines the corporation around its core competencies by developing long-term relationships to bring the greatest value to customers.
Strategic alliances and the application of outsourcing disciplines underpin the most successful e-commerce initiatives.
Outsourcing is particularly applicable to government. The US government sector has made significant advances in outsourcing many non-core activities.
It should be noted that outsourcing is not abrogating responsibility, it is leveraging outside capabilities, enabling organisations to leverage the unique skills and resources of the service provider. It provides access to skills and intellectual capital otherwise unavailable.
Our
Selected Experience and Track Record
- Outsourcing Management Framework
- Key role assisting in the development of a best practice "outsourcing relationship management framework" to ensure customers received both the best levels of service and the best value for money from the outsourcing relationship
- CyberTech Communications also helped develop the action program necessary to achieve the improved service levels
- Outsourcing
Risk Management
- Performed the major Risk Management assessment of the outsourcing agreement with the customer from a business perspective, to ensure all the critical elements were addressed in the agreement
- Benchmark Management for the Outsourced Services
- Developed the process for managing benchmarking of outsourced services, and project managed the benchmarking exercise
- Outsourcing of Development
- Key role assisting customers with the specification of the systems technology outsourcing agreement when the integrated telephone sales call centre was outsourced
- IT Outsourcing Review
- Performed a review of the effectiveness of the IT outsourcing arrangement
- This arrangement covered both computer infrastructure and IT management
- A number of recommendations were made which enabled the bank to further improve the IT outsourcing contract
